Privacy and Cookie Policy
Effective date: October 15, 2026
1. Data Controller Identification
Controller: All Tech Plus
Website: all-tech-plus.com
Business and registered address: Calle Topacio, Urb. Benimar 2, Manzana QSD 2, Buzón 33, Rojales, Alicante 03170, Spain.
Email: support@all-tech-plus.com and hello@all-tech-plus.com
Telephone: +34 634 343 905
No Data Protection Officer has been appointed, as our processing operations and volume do not legally mandate an appointment under GDPR guidelines.
2. Categories of Processed Data
We process personal data that you provide when you contact us, request technical support, book an appointment, ask for a proposal, or submit an order or service request. This may include your name or business name, email address, telephone number, billing or business address, town, postcode, tax or identification number, order details, requested services, and any information you include in a message or additional-information field.
When you use our website, we and our service providers may process technical and usage information such as IP address, device and browser information, pages viewed, referring page, approximate location derived from IP address, and interactions with website features. Our electronic helpdesk and chat features may process the information you submit through a conversation. If you use a call or appointment feature, the relevant provider may process the contact details and scheduling information you submit.
We do not ask you to provide special-category personal data. Please do not include sensitive personal information in website forms or chat messages unless it is necessary and you have a lawful basis to provide it.
3. Processing Purposes
- To respond to enquiries, provide customer and technical support, and communicate with you.
- To prepare proposals, manage service requests and orders, provide our services, and administer customer relationships.
- To schedule and manage appointments and facilitate telephone, chat, and other requested communications.
- To operate, maintain, secure, and improve the website and its functions, including preventing spam, misuse, and unauthorized access.
- To understand website use and measure performance through analytics.
- To deliver or measure promotional communications and advertising where permitted and, when required, with your consent.
- To comply with legal, tax, accounting, and regulatory obligations and to establish, exercise, or defend legal claims.
4. Legal Bases for Processing under GDPR Article 6
- Contract and pre-contractual steps, Article 6(1)(b): processing necessary to respond to a request for a proposal, take steps requested before entering a contract, provide services, or administer an order or customer relationship.
- Legal obligation, Article 6(1)(c): processing necessary to comply with applicable tax, accounting, consumer, and other legal requirements.
- Legitimate interests, Article 6(1)(f): processing necessary to respond to general enquiries, maintain and secure the website, prevent abuse, and manage and defend legal claims, where those interests are not overridden by your rights and interests.
- Consent, Article 6(1)(a): processing for non-essential cookies and similar technologies, and for promotional communications where consent is required. You may withdraw consent at any time; withdrawal does not affect processing carried out before withdrawal.
5. Cookies and Similar Technologies
Cookies and similar technologies are used to make the website function, remember or provide requested features, measure website use, and support advertising. Essential technologies are used where necessary to provide a service you request or operate the website. We obtain consent before using non-essential cookies or similar technologies where required by law. You can control cookies through your browser settings and withdraw consent by contacting us using the details in this policy. Blocking essential cookies may affect website functionality.
| Cookie classification | Purpose | Examples and associated providers | Basis |
|---|---|---|---|
| Strictly necessary | Website operation, security, form processing, and spam prevention. | First-party site operation and security technologies. | Necessary for the service requested or our legitimate interests in secure operation; consent is not required where an exemption applies. |
| Functional and communication | Enable requested communication, calling, chat, appointment scheduling, and embedded features. | Zadarma call widget; Aicognitio chat features; Google Calendar, Maps, and Sheets embedded content. | Consent where required, or necessary to provide a feature you have requested. |
| Analytics and measurement | Measure traffic and website interactions and understand performance. | Google Analytics, associated with Google tracking ID G-M6ND1878SB. | Consent where required by law. |
| Advertising and marketing | Measure advertising, support advertising delivery, and manage promotional communications. | Meta advertising technologies and MailerLite marketing technologies. | Consent where required; promotional communications are sent on the applicable lawful basis. |
Cookie names, providers, and storage periods may depend on your browser, settings, and use of third-party features. Google, Meta, MailerLite, and Zadarma may use their own technologies when their services are enabled. Their processing is also governed by their respective privacy information.
6. Recipients and Service Providers
We share personal data only as needed for the purposes described in this policy. Recipients include our website hosting and technical service providers, communication and support providers, and professional advisers where required. Our external service providers include Google for analytics and embedded calendar, map, and spreadsheet features; Meta for advertising technologies; MailerLite for marketing technology; Zadarma for call features; and Aicognitio for chat and support features. These providers process data under their own terms and privacy notices and, where applicable, our instructions and contractual safeguards.
We may also disclose information where required by law, to competent authorities, or to protect our rights, users, or services. We do not sell personal data.
7. International Data Transfers
Some service providers may process personal data outside the European Economic Area. Where personal data is transferred internationally, we rely on an applicable adequacy decision or implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, together with supplementary measures where required. You may contact us to request further information about applicable safeguards.
8. Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements. Retention periods depend on the nature of the information, our relationship with you, and applicable legal requirements. When the applicable period ends, we delete or anonymize the information, unless further retention is legally required.
9. Your Rights
Subject to applicable law, you may request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, or portability. You may object to processing based on legitimate interests and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority. In Spain, the supervisory authority is the Spanish Data Protection Agency, Agencia Española de Protección de Datos.
To exercise your rights, contact us at support@all-tech-plus.com or hello@all-tech-plus.com. We may request information reasonably necessary to verify your identity and will respond within the period required by law.
10. Security
We apply appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, or disclosure. No method of transmission or storage is completely secure, but we take steps to maintain a level of security appropriate to the risks of our processing.
11. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children in circumstances where parental authorization is required. If you believe a child has provided personal data to us, contact us so we can assess and address the matter.
12. Automated Decision-Making
We do not make decisions about you that are based solely on automated processing and produce legal or similarly significant effects.
13. Changes to This Policy
We may update this policy to reflect changes to our processing or applicable law. The effective date shown at the beginning of the policy identifies the current version. Material changes will be communicated through the website or another appropriate channel.