WhatsApp is a great way for keeping in touch with family, Friends and business. It’s also convenient for customers to contact you and your business.
You can now separate family and Friends from business communication using the sister app to WhatsApp, WhatsApp Business. Perfect especially if you have 2 phone numbers, 1 private, 1 business.
And there are lots more advantages too. This article explains how you can use WhatsApp Business for 1st class customer care.
Why use or switch to WhatsApp Business?
Well, first off, it’s super important to maintain a variety of communications channels with existing and future clients – here at All Tech Plus we make use of course of WhatsApp Business, WhatsApp through Facebook, our business phone number, Viber, Skype and of course e-mail.
Another reason that we should all be making use of WhatsApp in business, is because of the sheer number of users that make use of it.
But it’s not only friends and family of course, it’s long been used by business too. Hence the separate WhatsApp Business app. It has the same features that you may be familiar with in the normal app, but with a whole host of other business specific features. What’s more, the upgrade process is easy, it’s a seamless transition, you won’t lose any existing conversations. I personally run both versions, the ordinary one I use for my UK private phone number, and the business version with my business number.
The app, like the standard version is available for use on both Android and Apple based mobile phones from the respective app stores. There is also a version which can be used on your office computer too which makes it really easy to read, and respond to messages conveniently without having to retrieve your phone from your pocket.
The key advantages that the business version will give you are increased professionalism, the ability to keep personal apart from business, plus of course those business specific features which include business profile (a bit like a google for business page), catalogue products (or services), a short link to make easy for clients to contact you using their whatsapp (no need to be in their contacts), default messages, away message, greeting message and quick replies all of which make communications. And did I mention it also free! You get several bonus features in the business version of the app, these are:
Key features in WhatsApp Business
WhatsApp Desktop App
The only drawback with the desktop version at the time of writing was that you can’t make and receive calls on your computer using the Desktop app, as an alternative you could use Viber for this.