Periodic bills, one off bills and overdue payments

  • When an advice note is generated it will be e-mailed to you for payment.
  • Occasionally this may have been e-mailed after the due date - the automated reminder system uses the due date, so you may get a reminder more quickly than the usual 3 weeks.
  • The bill is payable immediately or by the due date if shown preferably by bank transfer (details on your bill), or online using either your Paypal account or any credit or debit card using the Paypal system (Paypal account not needed in this case. Additional fees may apply for payment using Paypal). Amounts of €100 or less may be paid in cash, details of how to get this to us are on your advice note.
  • If the amount exceeds 100 euros (before IVA) you may be eligible for a discount of 10% ONLY if you pay by bank transfer and on or before the due date.
  • Bills that remain unpaid after 3 weeks will have 10% of the balance added to the amount. Reminders are generated automatically at 3 weekly periods. An additional 10% will be added in after 6 weeks.
  • Should the bill still remain unpaid after 8 weeks (2 months) the service will be stopped.
  • Should you resume service after a stoppage, you may be required to pay the outstanding balance for the period you enjoyed up until that time as well as the original bill amount in the case of a periodic charge.
  • In the case of websites, your website will be offline and if you also have your domain name with us your email will cease to work.
  • In the case of TV services all channel services will cease.
  • In the case of support plans your service will cease.