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The last 5 reported issues were:

Please check to see if your channel issue has been reported today, if it has been more than an hour, please report again.

  • 2018-01-16 14:58:35: Channel 999 : Channel showing offline message in country Spain by {"first":"Mark","last":"van Bellen"} | More info: All channels currently down for maintenance. I do not know how long will be at this time.
  • 2018-01-16 15:45:30: Channel 999 : Other in country Spain by {"first":"MARK","last":"VAN BELLEN"} | More info: test
  • 2018-01-16 19:09:44: Channel 999 : All channels showing offline in country Spain by {"first":"MARK","last":"VAN BELLEN"} | More info: nuisance as it is - all channels are still down. The provider reports it is at the server providers end (maintenance) - note - server provider not service! I'll keep checking and hopefully post back on here when I know more or the service is back.
  • 2018-01-16 19:15:59: Channel 999 : Other in country Spain by {"first":"MARK","last":"VAN BELLEN"} | More info: Just as I posted that last report - it came back on. Been off a little while let's hope it doesn't happen again too soon. Happy viewing.
  • 2018-01-17 12:37:11: Channel 223 : Channel has no picture in country Spain by {"first":"Norman","last":"Levy"}

This form is for reporting problems with the new IPTV packages (SP, EN, SPEN and SPENAD packages [green, yellow, blue, and purple as shown on prices page]). If you are still on the old package where you get everything including arabic, turkish, spanish channels etc, you should continue to use the support forum (you will be e-mailed about changing to the new service nearer the end of your current subscription).

For filling in the form we ask that you assess the speed of your Internet connection click this link for a basic measurement:


If you are in the UK and either your Sports channels are off or all channels are off please be aware that you must use a VPN or SmartDNS to avoid temporary blocks put in place by UK Internet service providers. Do not report if you have not done this as there is nothing that can be done.

Existing UK subscribers have been apprised of this situation already.